Refund policy

1. Overview

At Audrey Fine Art we sell unique, one-off artworks. We want collectors to buy with confidence while ensuring our processes comply with the Australian Consumer Law (ACL) and New South Wales (NSW) legislation. This policy explains when we accept returns or provide refunds and when we do not. It applies to private customers buying artworks for personal use; it does not apply to business-to-business transactions.

2. No change-of-mind refunds after in-person viewings

Viewing and purchasing in person - When you visit our gallery, examine an artwork and then decide to purchase it, the sale is final. Under NSW law, businesses can legally display and enforce a no refund policy. We will not offer refunds or exchanges for in-person purchases unless the artwork has a major problem (see section 5).

Deposits and lay-by - Any deposit or lay-by payments for an artwork viewed in person are non-refundable unless required by law.

3. Online purchases and our 7-day cooling-off period

We offer a 7-day cooling-off period for artworks purchased via our website. You must notify us within 7 days of delivery, return the artwork in original condition, and cover return shipping unless the item is faulty or misrepresented.

4. Custom and commissioned works

Commissioned pieces cannot be returned once production has started unless defective or materially different from the agreed specification.

5. Faulty or misrepresented artworks

Under the ACL, if an artwork has a major problem you are entitled to a refund or replacement. For minor problems we may offer repair or partial refund.

6. Process for returns

Email info@audreyfineart.com.au or call (02) 9552 3018 with your order number and photos if applicable. Returns without authorisation may be refused.

7. Rights preserved

This policy does not exclude your rights under the Australian Consumer Law.