Frequently asked questions
Here are our most frequently asked questions:
If you have a question that isn't answered below, please get in contact with us now and one of our friendly team members will reply as soon as possible.
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Shipping & Delivery
No matter where you are located, we can deliver your artwork to you safely and smoothly.
Local?
Located in Pyrmont, you can visit us to pick up your artwork directly for no additional cost.
Within Australia?
Get in touch with us at info@audreyfineart.com.au, so we can quote you accordingly. Shipping artwork is dependent on the size and weight of your piece, as well as where in Australia you are located.
Outside of Australia?
To distribute artwork all over the world, we work with the finest art handlers to ensure your new purchase arrives in the finest condition. Send an email to info@audreyfineart.com.au for a quote.
When purchasing through Audrey Fine Art, a representative will be in touch to confirm your delivery options, including pricing and shipping duration. If you require your purchase within a specific time frame, please let us know when you are processing your payment.
All shipping options are 100% Insured.
Framing
Framing artwork not only elevates an artwork's dimension and depth, it also provides structural support that enhances the value. Some of our artworks come framed and this will be noted on the artwork's page.
If you require assistance with installing your new artwork, please get in touch here to allow us to help you with this.
Ready To Hang?
All artworks purchased with us come 'ready to hang'. This means the artwork is stretched and with a relevant hanging system installed (D rings or hooks).
For those that don't, we work with some of the best framers in Sydney and can arrange for this service to be added on to your purchase.
Payment Options
We offer a variety of options in regards to payment. All online transactions take place with a credit card.
Before you are charged, a representative will be in touch to discuss tax and shipping costs before your card is processed.
To discuss payment plans, please get in touch via email info@audreyfineart.com.au and reference the artwork you are interested in.
Afraid of commitment? We offer art rental plans for eligible businesses. Find out more here.
Submitting Artwork As An Artist
At this current stage, we are unable to represent any new artists.
However, feel free to send us an email with your catalogue of works to info@audreyfineart.com.au and if the opportunity arises we will be in contact with you directly.
Thank you for your understanding.
RETURNS, REFUNDS & EXCHANGES
All purchases are non-refundable.
Every piece must be opened within 24 hours of receipt. In the case that there is any damage to the piece upon receiving it, AFA must be notified within that 24 hour period by email and pictures of the damage must be attached. AFA cannot take responsibility for damage noted after this period.